Privacy Policy

Privacy Policy

Petals (“we”, “our”, “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or purchase from www.petalsindia.co or interact with us through other channels.

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Processed securely by third-party payment gateways. We do not store card or banking details.

  • Transactional Data: Order history, purchase preferences, delivery information.

  • Technical Data: IP address, browser type, device details, referral URLs, cookies, and browsing behavior.

  • Voluntary Data: Mood or fragrance preferences, survey responses, feedback, or communications with us.

2. How We Use Your Information

Your information is used for:

  • Processing, delivering, and fulfilling your orders.

  • Providing customer service and support.

  • Sending updates, offers, and marketing communications (only with your consent).

  • Improving our website, products, and services.

  • Personalizing your shopping and browsing experience.

  • Complying with legal and regulatory obligations under Indian law.

3. Sharing of Information

We do not sell or rent your information. Your data may be shared only with:

  • Service Providers: Delivery partners, payment processors, analytics providers, and IT support — strictly for operational purposes.

  • Legal Authorities: When required under applicable law, regulation, or judicial process.

  • Business Transfers: In case of mergers, acquisitions, or restructuring.

All third parties are bound by confidentiality obligations and cannot use your data for any purpose other than providing services to us.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve functionality and performance.

  • Analyze site traffic and usage.

  • Personalize content and offers.

You may disable cookies via your browser settings. Please note that certain features may not function properly if cookies are disabled.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfil orders and provide services.

  • Meet legal, accounting, or regulatory obligations.

  • Resolve disputes and enforce our agreements.

When no longer required, we securely delete or anonymize your data.

6. Security

We use reasonable technical and organizational safeguards to protect your personal information. While we strive to secure your data, no system can guarantee absolute security.

7. Your Rights

Under applicable Indian law — including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) — you may:

  • Access, correct, or update your personal information.

  • Request deletion of your data (“Right to be Forgotten”).

  • Withdraw consent for marketing at any time.

  • Request a copy of the data we hold about you.

  • Lodge a complaint with the Data Protection Board of India (under the DPDP Act).

To exercise these rights, email us at ask@petalsindia.co.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us for deletion.

9. Links to Other Websites

Our website may link to external sites. We are not responsible for the privacy practices or content of third-party websites.

10. Legal Compliance

This Privacy Policy is governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

We comply with:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Digital Personal Data Protection Act, 2023 (DPDP Act)

11. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Modified” date. Significant changes may be notified via email or website alerts.

12. Grievance Officer

In accordance with the IT Act, 2000 and DPDP Act, 2023, the details of our Grievance Officer are provided below:

Grievance Officer – Petals
 Email: ask@petalsindia.co
 Website: www.petalsindia.co